Terms & Conditions

These terms apply to the ClinicPro+ website, software and related services provided by Maa Traders, 811 PS Qube, Near City Centre II, New Town, Action Area II, Kolkata - 700156, West Bengal, India. By creating an account or using the service, you agree to these terms and acknowledge our Privacy Policy.

You must be at least 18 and authorized to accept these terms for yourself or the healthcare business you represent.

ClinicPro+ provides cloud-based tools for clinic workflows, appointments, prescriptions, billing, inventory and related functions. Features, usage limits and add-ons depend on the selected plan.

New eligible accounts receive a 7-day free trial from activation. Trial signup alone does not authorize a paid charge. After the trial, you must select and pay for a plan to continue. Trial access ends if you do not subscribe.

Provide accurate account and billing information, protect your credentials, and grant access only to authorized staff. You are responsible for activity within your account and for promptly reporting suspected unauthorized access.

You must have the necessary authority, notices and permissions to collect, upload and use patient or staff information. Your clinic remains responsible for patient consent, record accuracy, medical-record retention and its professional and regulatory obligations.

The selected plan, billing period, applicable taxes, add-on charges and total payable are shown before payment. Monthly and yearly charges cover the selected period. Usage-based third-party services may carry additional charges when disclosed.

Paid subscriptions, renewals and add-ons are non-refundable, except as required by applicable law or to correct a verified billing error. There is no refund window after payment. See our Cancellation & Refund Policy.

Recurring charges apply only where you explicitly authorize auto-renewal. Otherwise, renewal requires another payment. You can request cancellation before the next billing date through support. Cancellation stops future renewal and does not refund the current period.

Any change to pricing applies prospectively and is disclosed before a new purchase or renewal.

ClinicPro+ is a software tool and does not provide medical advice or replace professional judgment. Authorized clinicians must review and approve prescriptions, AI-generated text, transcriptions, OCR output and other clinical information before use or sharing.

Automated output can contain errors. You remain responsible for diagnosis, treatment, medication choice, dosage and patient care. Do not rely on the service for emergency care.

Do not use the service for unlawful activity, fraudulent billing, unauthorized disclosure of health information, malicious software, attempts to bypass security or infringement of others’ rights.

You retain rights to the data you submit. You authorize us to process it as needed to provide the service under the Privacy Policy. The software, branding and platform content belong to Maa Traders or their respective licensors. Your subscription grants a limited, non-exclusive right to use the service during the authorized access period.

Availability can be affected by maintenance, internet connectivity and third-party services such as payment gateways, messaging and AI providers. We do not promise uninterrupted or error-free operation. Any separately agreed service commitment must be in writing.

Third-party services are also governed by their own terms. Their fees and functionality may change independently of ClinicPro+.

We may restrict or suspend access for non-payment, a material breach, a security threat or legal requirements. Where appropriate, we will notify you and provide an opportunity to resolve the issue.

Before your access ends, export records available through your plan or contact support for assistance. Do not rely on an expired subscription as a permanent archive. Retention and deletion are subject to legal obligations, backups and the Privacy Policy.

To the extent permitted by law, we are not liable for indirect or consequential losses arising from service interruption, third-party failures or your use of the software. Nothing in these terms excludes liability or rights that cannot lawfully be excluded.

These terms are governed by the laws of India. Disputes may be brought before courts or other authorities having jurisdiction under applicable law. Please contact us first so we can try to resolve the issue.

Updates to these terms will be published with the revised date. Material changes will be communicated through the service or your registered contact details where appropriate.

For account, billing or legal questions, email support@clinicpro.care or visit Contact Us.